Wawan Setyawan (2009) says that the ISO 9001:2008 QMS focus on the effectiveness of the process of continual improvement with the main pillars PDCA thinking, where in each process are always doing careful planning, with clear measurable implementation, evaluation and accurate data analysis and action appropriate improvements in order to really solve problems occurring in the organization.
The next pillar is used for the success of the implementation process of ISO 9001 is the eight quality management principles, namely:
1) Customer focus:
All activities of the planning and implementation of the system solely to satisfy the customer.
All activities of the planning and implementation of the system solely to satisfy the customer.
2) Leadership:
Top management serves as a leader in guarding the implementation of the system that all organizations are always controlled motion in one command with the same commitment and synergy in motion that every element of the organization
Top management serves as a leader in guarding the implementation of the system that all organizations are always controlled motion in one command with the same commitment and synergy in motion that every element of the organization
3) Involvement of all people:
All the elements in the organization involved and concerned in the implementation of quality management system according to the function of each work, even though the office boy should always do your best and prove worthy of their performance and quality, to function as an office boy.
All the elements in the organization involved and concerned in the implementation of quality management system according to the function of each work, even though the office boy should always do your best and prove worthy of their performance and quality, to function as an office boy.
4) Process approach:
Activity implementation of the system always follow the process flow that occurs within the organization. Approach to process management through business process mapped. Thus, the wastage due to unnecessary processes can be avoided or otherwise, there is a process that does not take place because the implementation is not in accordance with the flow process itself that have an impact on the loss of customer confidence
Activity implementation of the system always follow the process flow that occurs within the organization. Approach to process management through business process mapped. Thus, the wastage due to unnecessary processes can be avoided or otherwise, there is a process that does not take place because the implementation is not in accordance with the flow process itself that have an impact on the loss of customer confidence
5) System approach to management:
Implementation of the system put forward approach to the way management (management) process is not simply eliminate the problems that occur. Therefore the concept of kaizen, continual improvement is emphasized. The pattern of management aims to improve the way in eliminating the root (cause) problems and make improvement to eliminate potential problems.
Implementation of the system put forward approach to the way management (management) process is not simply eliminate the problems that occur. Therefore the concept of kaizen, continual improvement is emphasized. The pattern of management aims to improve the way in eliminating the root (cause) problems and make improvement to eliminate potential problems.
6) Continuous improvement:
Improvement, is the spirit of the implementation of ISO 9001:2008
Improvement, is the spirit of the implementation of ISO 9001:2008
7) Approach to the facts as the basis for decision-making:
Every decision in the implementation of the system is always based on facts and data. No data (evidence of implementation) with no implementation of the ISO 9001:2008 system
Every decision in the implementation of the system is always based on facts and data. No data (evidence of implementation) with no implementation of the ISO 9001:2008 system
8) Cooperation is mutually beneficial to the supplier:
Supplier is not a maid, but business partners, business partners because it should happen the pattern of mutually beneficial relationships.
Supplier is not a maid, but business partners, business partners because it should happen the pattern of mutually beneficial relationships.
Wawan Setyawan (2009) says "the eight pillars of the implementation of ISO 9001:2008 is expected to really be very productive and effective way to improve company performance in achieving the targets set".
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