Quality can be measured by several dimensions, so that with these dimensions can be analyzed whether a product's quality or not. There are eight dimensions of quality, as stated by Garvin in M. N. Nasution (2001) that the eight dimensions of quality are as follows:
1) Performance (Performance) relating to the functional aspects of products and is the main characteristic that customers consider when they want to buy a product.
2) Features, is a second aspect of performance that adds to the basic functions, relating to the selection and development.
3) Reliability (reliability), relating to the possibility of a product to function successfully within a certain time period under certain conditions.
4) conformance (conformance), related to the level of product conformance to specification is predetermined based on the customer's wishes.
5) endurance (durability), is a measure of the lifetime of a product. This characteristic is related to the durability of the product.
6) The ability of service (service ability), a characteristic associated with the speed / courtesy, competence, ease and accuracy in the repair.
7) Aesthetics (Aesthetics), a characteristic of beauty is subjective so it relates to personal consideration and reflection of individual preference or choice.
8) perceived quality (perceived quality), subjective feelings associated with the customer to consume the product, such as improving self-esteem.
Continued to Definition of Quality Management
Continued to Definition of Quality Management
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